Please allow up to 1-2 business days for us to process your order. Once orders are processed, items are usually shipped the next business day.
Reservoir will provide a verification email with your package tracking information once your order has been fulfilled processed. Customers are responsible for all costs associated with duties, taxes or customs where applicable. Customers are also responsible for fees associated with orders delivered to a wrong address so please be mindful when entering delivery information. Reservoir cannot be held liable for lost, stolen, or damaged packages. When the package is delivered, (defined as but not limited to; signed for, directly hand delivered, left at door, mailroom, front desk or management office) the package and its contents is the sole responsibility of the customer.
Domestic US state sales tax only applies to orders shipped within California. Tax or import duties do not apply to orders shipped within the United States. Reservoir is not required to pay Use Tax or other local state taxes. All other countries are considered Non-Resident Duties Unpaid (NRDUP) and may be subject to additional duties and taxes from customs in the destination country. The recipient is liable for all import duties, customs and taxes levied by the destination country. Payment is necessary to release the order from customs on arrival. Purchases shipped to Brazil require a tax ID number (Cadastro de Pessoa Fisica - CPF) to clear customs. Please have it available when Fed-Ex contacts you.
Reservoir will exchange or refund goods received back to us in Los Angeles within 14 days of order date. All goods must be returned in their original condition (unworn with original tags attached). Clients are responsible for return shipping charges. If there was a mistake on the part of Reservoir or in the case an item was faulty or damaged, client will be reimbursed for both delivery and return shipping charges. Please note that we do not accept liability for shipping loss or damage of returned goods. Reservoir will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
FedEx is the official shipping carrier of Reservoir for all ground, air and international deliveries. Domestic ground shipments within the continental USA with a value of $250 or higher qualify for free shipping. USA residents may also choose Fed-Ex Next-Day or Two-Day Express delivery. Express packages are given priority. Express orders placed before 2:00pm PST typically ship the same day. International orders require a signature on delivery. We offer SAME-DAY messenger service between 11:00 am - 5:00 pm PST for local customers residing in the greater Los Angeles area for an additional $25 fee. To qualify, orders must be placed before 10:00 am PST.
Sale items may not be returned nor exchanged and are final sale. Some items may not be in perfect condition nor as exactly pictured, so please contact us if you would like more details before purchasing.
Reservoir is not able to alter or cancel orders once they have been placed. Refused packages are subject to a restocking fee.
All sale items, special orders, artwork, and accessories including belts, handbags, jewelry, scarves, sunglasses, swimwear, hats and intimates are not eligible for a refund and are final sale.
All special orders and items made to order are non-refundable. The customer is required to pay in full when placing a special order.
Monday to Friday — 11am to 6pm PST